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Voxinfo Informatikai Fejlesztő és Szolgáltató Kereskedelmi Korlátolt Felelősségű Társaság
Prepared on 30 December 2005
Effective date 1 January 2006
Amended on 2 April 2012
Offline customer service during opening hours.
Phone: +36 (1)-225-7603
Opening hours: working days between 9:00 and 17:30
Personal customer service (upon prior arrangement):
H-1034 Budapest, Bécsi út 100. 1.em.102. ajtó, Hungary
Company name: Voxinfo Informatikai Fejlesztő és Szolgáltató Kereskedelmi Kft.
Registered headquarters: 1037 Budapest, Királylaki út 132.
Site: 1034 Budapest Bécsi út 100.
Company registration at the Budapest Metropolitan Court as the Registry Court: 01-09-562739
Tax number: 12180439-2-41
Bank account number: 10102103-31190704-00000001
Data protection registration number: 40373
Language of the contract: English
Phone: +36 (1)-225-7603
Contact person: Csilla Vincze
hereinafter referred to as Service Provider
1.2.1. The purpose of the General Terms and Conditions is to determine the legal terms and conditions related to the online, mobile and mediated content provision of the Service Provider and the use of the payment system, in special consideration of the object of the Service, the payment schedule and the qualitative requirements of the Service.
1.2.2. According to the provisions of these General Terms and Conditions, the Service Provider is entitled to provide online, mobile and mediated online content, to fulfil orders and to provide any related services; those Services are provided the Client, Registered Subscriber of the Services according to the regulation in force, based on these service terms and conditions.
1.2.3. The Client, the Registered Subscriber of the Services can be a private person, a legal entity jogi and a company without a legal entity. The personal scope of the General Terms and Conditions covers the Internet users (online visitors), Clients, Registered Subscribers and the Service Provider.
1.3.1. These General Terms and Conditions are effective as of 1 October 2006.
1.3.2. The scope of these General Terms and Conditions covers to all geographical territories where the Service Provider provides Services.
The following terms have the meaning defined below, except the context General Terms and Conditions refer to a different meaning:
Internet user: any private person, legal entity or company without legal entity who is the visitor of the website providing online Services.
Client: any private person, legal entity or company without legal entity who uses the Services against payment.
Registered subscriber: any private person, legal entity or company without legal entity whom the Service Provider provides Services based on a preliminary registration.
Service: the Service Provider provides mediated online content (company documents) with the aid of its online integrated micro payment system. Based on the General Terms and Conditions, the Service Provider provides the Client, Registered Subscriber with one or more Services.
Service Provider: Voxinfo Informatikai Fejlesztő és Service Provider Kereskedelmi Kft.
Business Service: content services mediated by the Service Provider against payment which are considered Business Services.
The Business Services can be ordered by any Client, Registered Subscriber.
The Business Services are subject to a service fee.
The Service Provider provides the following Business Services:
The Service Provider provides mediated content services in which the Client is able to access the details related to the official documents and company information of ca. 800,000 companies registered in the system of the Ministry of Justice and Law Enforcement -- Company Information and Electronic Company Procedures (H-1054 Budapest, Kossuth tér 4., Hungary) online through the internet which is subject to a fee. There is a registered subscription opportunity belonging to the service. The fee of the mediated content provision service can be paid online (see Section 9 of the GTC).
In addition, the fee of the certified company documents can be paid in cash (cash with order) or at the courier.
Further details of the Service can be found on the websites of the services.
Upon the use of the Services, the Service Provider calls the attention of the Client, Registered Subscriber to the fact that
The services can be used in a way it is detailed on the websites of the Services:
Any Order, purchase can be considered accepted or registered if the Client, Registered Subscriber has completed all the required fields on the website of the Service. The Service Provider does not take any responsibility for any damage resulting from such a default and for any technical problem arising during the process.
The order will always be confirmed by email notification and the Service Provider sends the confirmation email immediately after the order has been placed. The automatic confirmation email shall be considered a statement of acceptance.
The Service Provider does not take any responsibility for any technical and other factors arising on the side of the Client and hindering the delivery of the email, especially due to the function of the spam filter of the client’s email system, neither takes any responsibility for the delivery problems due to the filled status of the client’s mailbox.
The offer validity is valid for the subsequent payment by cash with order.
If the order confirmation email sent by the Service Provider do not arrive at the Client latest within 48 hours, the Client will be exempted from the offer validity.
The Service Provider provides the product based on the instructions of the Client at his explicit request, so the Client has no right to waive.
If the product purchased – company document – is faulty according to the Client, the type of the fault has to be reported to the customer service and the transaction ID belonging to the purchase has to be mentioned. The electronic document will be delivered again by email at the request of the Client.
The customer service of the Service Provider checks whether the local copy of the document delivered is error-free with the aid of a computer program (internet browser, Adobe Reader, Microsoft Excel, Microsec e-Szignó). If the local copy of the document turns out to be incorrect, the customer service obtains the document again and delivers it by email.
For documents delivered by post, the Service Provider shall follow Section 6.3.
Regarding the guarantee, the Service Provider does not take any responsibility for the content of the documents; it only guarantees to send the document from authentic sources to the client in a good condition.
The registration is not a condition to use the Service.
To become Subscribers, the users have to register on the website of the Service.
The Service Provider shall not be responsible for any default in fulfilment arising from the incorrect data.
The pictures of products displayed on the website are illustrations only and may differ from reality; due to the character of the documents, they are to show the general structure and appearance of the documents. The prices of the products can be found in Attachment 1. The products can be ordered exclusively online, door-to-door delivery or electronic delivery.
It contains and certifies the entries in the most important fields of the registry.
It is a document in HTML format from authentic sources, certifying the entries (legally binding/effective) recorded in the fields of the registry at a certain time.
It is an electronic extract from the certificate of incorporation, containing the electronic signature and the time stamp of the Ministry of Justice and Law Enforcement -- Company Information and Electronic Company Procedures. The document is available in es3 format, and it can be opened with the free e-Szignó program of MICROSEC.
It is a document in HTML format from authentic sources, certifying all the valid and deleted (previous) entries in the fields of the registry of the company in question.
The data of the credit check report stem from the database of D&B Magyarország Kft. which contains more than 500,000 companies registered in Hungary.
Beyond the basic company details, the credit check report contains the most up-to-date, officially available balance sheet, profit and loss statement for the last 3 years as well as the risk assessment of the company. The credit check report is available in pdf format; to open it, the free Adobe Reader program can be used.
The partner of the Service Provider in the credit check report service is D&B Magyarország Kft.
It is an annual report on the financial results of a company recorded and stored at the registry courts (the detailed description of the profit after taxation of the year). The profit and loss statement is available in pdf, HTML or Excel format.
It is an annual report on the assets of a company recorded and stored at the registry courts. The balance sheet consists of the valuated assets (the form of assets) and liabilities (the source of assets) measured in money. The balance sheet is available in pdf, HTML or Excel format.
It contains documents that are necessary to reflect the pecuniary and financial situation and the operation of the company in a reliable and true way beyond the balance sheet and the profit and loss statement. It may contain figures and text comments. The Notes to the Report is available in pdf format.
The certified copy of the certificate of incorporation is an official document issued by the Ministry of Justice and Law Enforcement -- Company Information and Electronic Company Procedures. It contains the (legally binding/effective) entries of a company at a certain time. The certified copy of the certificate of incorporation is a printed document holding the signature and the seal of the Ministry of Justice and Law Enforcement -- Company Information and Electronic Company Procedures. The document is delivered to the Client by post or courier.
The certified copy of balance sheet is an official printed document containing the summary of the balance sheet, the profit and loss statement and the notes to the report, holding the signature and the seal of the Ministry of Justice and Law Enforcement -- Company Information and Electronic Company Procedures. The document is delivered to the Client by post or courier.
Being an official document, it contains and authentically testifies all the valid and deleted (previous) entries in the fields of the company records.
The certified copy of company records is an official printed holding the signature and the seal of the Ministry of Justice and Law Enforcement -- Company Information and Electronic Company Procedures. The document is delivered to the Client by post or courier.
The company information service of the Service Provider can be ordered online through the websites.
The electronic (not printed) document paid by the Client is delivered electronically. After the successful payment the Client can download the document from the website and the majority of the documents are delivered by the Service Provider automatically in an email.
If the Client submits the order for a certified company document from Monday to Thursday until 12:00, the shipment will be posted by priority mail on the date of the order. In other cases the document will be posted the next day after the order by priority mail. For orders submitted on Fridays and at weekends, the document will be posted on Monday by priority mail.
The time of delivery is determined by the rules related to domestic priority mails stated in the general terms and conditions of the Hungarian Post (http://posta.hu). We do not take responsibility for the damages resulting from the delivery defaults of the Hungarian Post.
The orders of certified company documents submitted from Monday to Thursday until 12:00 (delivery address is Budapest and its surroundings) are delivered by courier on that day between 14:00 and 18:00. The orders arrived after 12:00 or posted on Fridays and any other extraordinary working days are delivered by the courier service the next working day. The fee of the courier delivery has to be paid by the Client on the spot (see Attachment 1 – Courier prices).
The Service Provider does not take responsibility for any delays resulting from the default of the courier.
The Services can be used by the Clients and the Registered Subscribers at their own responsibility.
The company information that can be ordered on the sites stem from the Ministry of Justice and Law Enforcement -- Company Information and Electronic Company Procedures and Dun & Bradstreet Hungária; the Service Provider does not take any responsibility for their content.
The Service Provider guarantees that the company documents ordered and paid on its website are delivered to the Client in their original, unmodified form and content.
The Service Provider assumes liability up to the order fee for the Clients to obtain the company documents by using the website properly and correctly.
The company seeking takes place in the up-to-date database of the Service Provider and the Service Provider does not take any responsibility for any eventual incorrectness.
Authenticated and effective data are included in the downloaded/ordered documents belonging to a certain company registration number.
The database providing a search by company registration numbers, company names and tax numbers is continuously updated based on the database of Cégközlöny, NAV , KSH and the Ministry of Justice and Law Enforcement -- Company Information and Electronic Company Procedures. The Service Provider shall process the details registered with the best care possible. Nevertheless, the data may be damaged during the process, they are not stored in the database or in extraordinary cases they are not registered for the company in question.
The Service Provider is not responsible for any potential damages
The Service Provider excludes all and any liability in connection with the appearance, legality and correctness of the data stored in the database, including the consequences resulting from the potentially incorrect or not up-to-date information content.
The payment steps should be followed precisely. The Service Provider does not take any responsibility for any damage resulting from the incorrect use (e.g. unnecessary phone call, multiple online transfer) and does not reimburse any fee.
If the Client registers an incorrect data such as email address, billing, mailing or delivery address, phone number or mobile phone number, bank account number or the company document query contains errors or are incomplete, the Service Provider does not take responsibility for any incorrect fulfilment due to the incorrect data.
The Service Provider thereby publishes its privacy and data handling policy and principles. It considers them legally binding on itself.
The data protection registration number of the Service Provider: 40373
The definition of Service contains the content provision activities of the Service Provider, incl. the operation of the related payment system. During the provision of the Service, the Service Provider collects and stores the data on a server.
Regarding the personal data handled in connection with the Service, the Service Provider is the handler of the data. The duration of handling the personal data generated in connection with the Service lasts as long as there is a legal relationship with the user in question; after this period the data related to the user or provided by the user will be deleted.
The personal data handled by the Service Provider can be disclosed the employees of the courier and the Service Provider being involved in the delivery of the certified company documents and in the provision of the Service. The handling of personal data always takes place according to the effective relevant Hungarian regulation.
The aim of the data handling in connection with the Service by the Service Provider is to provide the Service in an efficient, safe and – if applicable – personalized way; to settle the disputes related to the use of the Service, to provide information, to troubleshoot the operation problems, to guarantee the quality of the Service and to enforce the General Terms and Conditions.
When determining these rules, especially the provisions of the Act LXIII. of 1992 (on the protection of personal data and the publicity and the modification of the official data – Act XIX. of 2005) and the Act VI. of 1998 (the publication of the Treaty in Strasbourg dated as of 28 January 1981 on the protection of private persons during the processing of personal data by machine) as well as the recommendations of the Online Privacy Alliance were taken into consideration.
The purpose of this document is to guarantee each private person in all fields of the Service that their rights, rights for freedom, especially the rights for private life are respected during the process of personal data by machine (data protection).
a) Personal data: any data related to a certain private person (hereinafter referred to as the person affected) (address, phone number etc.) and a conclusion can be drawn from the data to the person affected. The personal data retains its function during the data handling as long as a relation with the person affected can be restored.
b) Special data: personal data related to
1. race, nationality, ethnicity, political opinion or membership in a political party, religion or any other belief;
2. health, addiction, sexual life and penalty record.
c) Data handling: independent from the method applied, the collection, registration, storage, processing and utilization (incl. transfer and publication) and deletion of personal data. The modification and the prevention of any further use of the data are also considered data handling.
d) Data processing: data handling operations, technical tasks, independent from the method and instrument applied to complete the operations as well as from the location of application.
e) Data forwarding: if the data is disclosed certain third parties.
f) Publication: if the data is made available for anyone.
g) Data handler: a private person, a legal entity or a company without legal entity who or that determines the purpose of data handling, makes the decision on the data handling and implements them and may outsource the implementation to a data processor. For an obligatory data handling, the purpose and the conditions od the data handling, the data handler are determined in an act on data handling or a municipal decree.
h) Data processor: a private person, a legal entity or a company without legal entity who or that vagy processes the data on behalf of the data handler.
i) Deletion of data: making the data unrecognizable in a way that they cannot be restored.
j) Automated data: data that will be processed automatically.
k) Machine processing: it contains the following operations if these are completed by automated instruments partially or totally: storage of data, logical or arithmetical operations with data, modification, deletion, retrieval and disclose of data.
a) Data can be collected and processed in a fair and lawful way.
b) Data can be stored for determined and lawful purpose and cannot be used for different purposes.
c) Data shall be proportionate to the purpose of their storage and have to correspond this purpose and they shall not go beyond that purpose.
d) Data shall be correct and up-to-date if it is necessary for the Service.
e) The data storage shall take place in a way that the identification of the data subject is possible for the time necessary for the purpose of the storage only.
f) No data on ethnicity, political opinion, religion, other belief, health and sexual life can be processed, except the case where the local regulation provides suitable assurances. It also relates to the personal data related to the penal record.
g) Suitable security actions have to be taken to protect the personal data stored at the automated data files against the unintentional or unauthorized elimination or accidental loss and unauthorized access, modification and publication.
Everyone has the right to
a) get information on the automated data file containing the personal data, its main purposes and the person handling the data file, his/her address or its registered headquarters;
b) get information in reasonable periods and without excess delay or costs about the fact whether the personal data are stored in an automated data file and to get information on such data in an available form;
c) get these data corrected or deleted in the easiest and quickest way if it is reasonable;
d) use its right to remedy if its request related to the information, publication, correction or deletion declared by law has not been fulfilled. At the request of the person affected the data handler provides information about the data handled and those processed by the processor entrusted by him/her/it, the purpose, legal basis and duration of data handling, the name, address (registered headquarters) of the data processor, his/her/its activities related to the data handling and the persons who get/got the data and its purpose. The data handler is obliged to provide information in written, in an easily understandable way as soon as possible but latest within 30 days after the submission of the request. If the rights of the affected person have been violated, he/she can refer the matter to the court and take actions against the data handler and he/she has the right to contact a data protection ombudsman. The data handler is obliged to compensate for any damages caused by handling the data of the person affected unlawfully or by not fulfilling the requirements of the technical data protection. The data handler is responsible against the person affected for the loss caused by the data processor. The data handler is exempt from the liability if he/she/it is able to prove that the damage was caused by unavertable reason beyond the scope of the data handling. The damage does not have to be compensated if it was caused by the intentional or negligent behaviour of the aggrieved party.
Personal data can be handled if
1. the person affected gives his/her consent, or
2. the decree of the local authorities orders to do so based on a law or regulation, to the extent ordered. Any regulation can order the publication of the personal data due to public interest and by specifying the scope of data explicitly. In any other case the consent of the person affected - for special data a written consent - is needed for the publication. In case of any doubt, it has to be considered that the person affected has not given his/her consent. The consent of the person affected shall be considered as provided for the data disclosed by him/her during his/her public activities or the data provided by him/her for the purpose of publication.
Data handling bound by the purpose:
Any personal data can only be handled for a certain purpose, i.e. to exercise a right or to fulfil a responsibility. This shall be met in all steps in the data handling. Only those personal data can be handled that are absolute necessary to achieve the aim of the data handling, suitable for achieving the aim but only to the extend and time necessary for achieving the aim.
Data transfer, combination of data handling activities
The data can be forwarded or different data handling activities can be combined if the affected person gave its consent or it is allowed by law and the conditions of the data handling are available for all personal data.
The data handler and the data processor in the scope of his/her/its activity is obliged to provide security for the data and take the technical and organizational steps and determine the process rules that are necessary for the enforcement of this law and other regulations on the data protection and confidentiality. The personal data, especially those having been qualified as state secret or service secret shall be protected against the unauthorized access, modification, publication or deletion as well as damage or loss.
The Service Provider assumes liability to inform the users before collecting, recording and handling of any data in a clear, attention raising and obvious way, informing them on the method, the purpose and the principles of the data collection. Besides, in all cases when the data recording, handling and collection is not made obligatory by law, the Service Provider makes the user aware of the voluntary nature of the data provision.
For a compulsory data provision, the regulation ordering the data handling shall be indicated. The person affected has to be informed on the purpose of the data handling and the persons who will handle and process the data. The information on the data handling also takes place in a way that the regulation orders the existing data handling by forwarding or combination with the data collection.
In all cases where the Service Provider intends to use the data provided to purposes other than that of the original data collection, he/she shall inform the user and gets the user’s prior explicit consent and provides an opportunity for the user to prohibit the use.
During the collection, recording and handling of the data, the Service Provider shall comply with the limitations stated in the Principles and informs the person affected on his/her activity upon demand through electronic mail. The Service Provider is obliged not to execute any sanction against a user who denies the non-obligatory data provision.
The Service Provider is obliged to guarantee the security of the data and takes the technical and organizational steps and determines the procedural rules guaranteeing that the collected, stored and handled data are protected and prevents them from loss, unauthorized use and unauthorized modification. In addition, it obliges itself to inform any third party eventually forwarding or disclosing the data on the fulfilment of such obligation.
a) The use of the Services of the Service Provider requiring the submission of data and the provision of data takes place on a voluntary basis.
b) The Service Provider requires, handles and stores the data necessary for the payment (invoicing) of the products (online contents) and for the identification of the entitled person or addresses only.
c) The consent for the payment transaction and the data handling related to the Service takes place by initiating the payment and we are obliged to record the invoicing details for five years according to the effective taxation regulations.
d) If the user has not given its consent, the system does not allow the user to use the payment transaction and the content service, considering that the transaction cannot be completed if the necessary data are missing.
f) By entering the email address, the Client agrees that the Service Provider sends regular information on the changes and developments related to the Service and the Service Provider’s own information related to its other services. In addition, the Service Provider uses the data recorded exclusively for the transactions related to the data subject(s) in connection with the direct organization, handling and controlling of the Service and the content service. Under no circumstances shall any data be disclosed without the prior consent of the data subject to any third party.
If you have any question or remark on the data protection, do not hesitate to contact our customer service.
The payment of the Service fees takes place online or by cash with order.
The SMS Plaza payment method means a payment by bank/credit card. This payment method can be used by those registered at the SMS Plaza system. (www.smsplaza.hu)
The steps of the SMS Plaza payment for the registered users
The user has to select the SMS Plaza payment method when purchasing a company document and has to add the his/her mobile number provided at the registration.
The purchase confirmed in an SMS has to be acknowledged in a reply SMS. Upon confirmation the SMS Plaza charges the user’s bank card with the price of the product.
Then the user gets the Service and the invoice. The Service (document or confirmation) is sent to the email address provided during the order process.
The price of the official document can be paid by cash with order at the courier.
For offline (cash) purchase the Client obtains a V.A.T. invoice on the purchase.